FAQs about our puzzles

If you have questions about Cloudberries, you’ve come to the right place! You can find answers to lots of frequently asked questions by using the menu below. Otherwise, please contact us directly and we’ll do all we can to help. We pride ourselves on being a very friendly puzzle company, so feel free to say hello!

Do you ship internationally?
How long will my puzzle(s) take to arrive?
My puzzle has a missing/broken piece. Help!
I want to stock/distribute your puzzles
I’d like to work with Cloudberries
Do you offer gift wrapping?

Do you ship internationally?

Yes! We ship to more than 100 countries around the world. You can get an estimate of the shipping costs for international purchases by adding puzzles to your basket on the Cloudberries website – just enter your country and region and then click ‘estimate shipping’. Buying several puzzles at once can work out cheaper than ordering one at a time.

How long will my puzzle(s) take to arrive?

We always dispatch orders as quickly as we can using tracked, recorded delivery (where available). Delivery times will vary depending on your location and the time of year, but are usually as follows:

UK (1–2 working days)
Europe: (3–5 working days)
USA & Canada: (5–7 working days)
Rest of World: (7–10 working days)

If you have not received your order after the relevant amount of time, please check the ‘Orders’ page within your account page on cloudberries.co.uk, or contact us for tracking information.

My puzzle has a missing/broken piece. Help!

We hate missing and broken pieces as much as you do, and we know how important it is to get that replacement piece when you need it. The good news is: we have you covered. Just email us with a few details (see below) and we’ll get a bag of replacement pieces sent to you as soon as we can. Here’s what we need:

  • The name of the puzzle
  • Your order number and receipt
  • The place you bought it from
  • The barcode from the side of the box
  • Your name and address

Please send the above information to hello[at]cloudberries.co.uk. NB: We cannot replace individual pieces as each puzzle is cut separately.

I want to stock/distribute your puzzles

We’re always happy to hear from new stockists and distributors. If you’d like to find out more about our puzzles and how they can work for you, please contact us by email.

I’d like to work with Cloudberries

Devoted to design? Passionate about puzzling? Or maybe you’ve made a piece of art that would work well with the Cloudberries brand. Either way, we’d love to hear from you.

Do you offer a gift wrapping service?

Depending on where your order is going, we may be able to offer a gift-wrapping service for special occasions. Please email us before placing your order and we’ll see what we can do.