Shop policies

Thanks for shopping with Cloudberries.co.uk! These are our shop policies.

Payment

We accept payment by PayPal and by all major credit and debit cards. We dispatch items as soon as possible after payments have cleared. If you’re having problems with your payment please contact us directly at hello@cloudberries.co.uk and we will help you to get your order placed as quickly as we can. If your payment is unsuccessful we may contact you to resolve this. Items that are not paid for in full will not be dispatched.

Shipping and delivery estimates

Our items are packaged to ensure they reach you in perfect condition, and we use sustainable packaging materials such as recycled paper wherever possible.

All orders made through our website are sent with fully tracked express shipping services. Below are the estimated delivery times for our items. Please note that we cannot be held responsible for delays caused by couriers or by customs inspections.

Standard delivery (tracked)

Within UK: 1–2 working days
Europe: 3–5 working days
USA and Canada: 5–7 working days
Rest of World: 7–10 working days

Need your item sooner? Express services are available: please contact us for details!

Refunds

We want you to be completely satisfied with your item and we offer a 30-day money-back guarantee with valid proof of purchase. To arrange a return please email hello@cloudberries.co.uk. Unfortunately we are unable to refund the cost of international shipments.

Processing times

Orders are subject to a processing time of one working day. We reserve the right to extend this period during busy times but will always endeavour to process your order as soon as we possibly can.

Custom orders and gift wrapping

We love receiving custom orders and requests for gift wrapping and personalised greetings. Please email us your request and we will do what we can to help you!