Privacy Policy

This privacy policy sets out the ways we at Cloudberries Ltd (Cloudberries) collect, use, maintain and disclose information collected on www.cloudberries.co.uk. This privacy policy applies to the entire website.

At Cloudberries, accessible from www.cloudberries.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cloudberries and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hello[at]cloudberries.co.uk

Who is responsible for managing my information?

Cloudberries Ltd and all other websites and offline material produced in relation to it are owned and maintained by:

Cloudberries Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

(“we” or “us”)

We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this privacy notice.

What information do we collect?

If you choose to make a purchase with us or make enquiries about a potential purchase we will collect details that you provide in relation to that purchase. Information held is likely to include your name, contact details and any additional information we may need to help meet your specific requirements.

Log files

Cloudberries follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics.

The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and web beacons

Like any other website, Cloudberries uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. See our Cookie Policy for more information.

How do we use your information?

The information you provide may be used in a number of ways, for example:

  • to enable us to complete your transaction (if you are making a purchase);
  • for statistical purposes when we evaluate our range of services;
  • to personalise repeat visits to our websites;
  • to tell you about other products and services we think may be of interest to you (see below);
  • to manage customer service queries; and
  • to help us to provide details or information you may have requested.

On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:

Performance of a contract

If you make a purchase through us we will use the details that you give to provide that purchase to you. This information is likely to include your name, contact details and any additional information we may need to help meet your specific requirements. If you do not provide us with the information set out in this paragraph, then we may not be able to provide the services you require.

Legitimate Interest

We may use your name and email contact details you have given us to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time by clicking the unsubscribe link in any of our emails. We may use some of your personal information for statistical purposes when we evaluate our range of services.

We may share your email address with Bing, Facebook, Google or other web-based advertising platforms (“Platforms”), who act as data processors for them to use on our behalf in connection with the creation of marketing and promotion for us. This may include the Platforms using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these Platforms is shared with us at any time.

The Platforms may also use your personal data to serve targeted advertising/content to you via their Platform. You can control what advertisements you receive via the privacy settings on the relevant platform.

We may also share your contact details with our third party review sites(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.

The above are done on the basis that they are in the legitimate interest of our company.

Consent

We may ask your consent to use your name, SMS, phone number(s) and postal address to tell you about our own products and services which we think may be of interest to you.

We may also ask your consent to share your name and contact details with selected third parties companies so that they can tell you about their products and services.

If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check.

You can withdraw your consent at any time.

Legal Obligation

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

Who will you share my information with?

We may share your information with:

  • other sections of Cloudberries Ltd and their service providers;
  • credit/debit card companies;
  • other third parties who we may need to work with to deliver services or fulfil purchase your behalf, for example, postal services;
  • Platforms as set out above;
  • Other third parties with your consent as set out above.

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

How do you manage my information?

We may from time to time appoint third-party service providers to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

If we transfer your personal data to the USA then we will always use a lawful method to do so which may be either the “Privacy Shield” Programme or an agreement in a form approved by the European Commission.

Updating Your Details

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to hello[at]cloudberries.co.uk or contact us at:

Cloudberries Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

Your rights

You have the right to ask us at any time:

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to delete (to the extent possible) any of your personal data, where we are required by law to do so;
  • to stop processing your personal data, where we are required by law to do so;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given above.

Does the notice apply to linked websites?

This privacy notice only applies to this website so when you click links to other websites you should read their own privacy notices.

How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below.

Data Protection Co-ordinator, Cloudberries Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

Or by email to: hello[at]cloudberries.co.uk